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All items are mailed in strong appropriate packaging and are all sent by 1st
class recorded delivery. We advise you to ensure somebody be present at the
delivery address since all items require a signature upon delivery. As soon as
the goods are delivered and signed for they become your responsibility.
All delivery dates given are only estimates. We are not responsible for any
consequential losses you may suffer if we do not deliver on time for whatever
reason.
Shipping Charges will be calculated by our shopping basket automatically for
online orders (Royal Mail tariff). If your order is returned to us undelivered
due to circumstances beyond our control you will be held responsible for all
re-shipping costs.
We only offer a like for like exchange on damaged or faulty items, we do not
refund.
UK CUSTOMERS If your goods do not arrive within 14 working days please call or
e-mail us to confirm your order has been shipped and that we have your correct
delivery address details.
Delivery times
All UK orders are despatched by first class post within 5 working days. Average
delivery time = 1-2 days.
Normal delivery time after dispatch is approximately 1 to 7 days
Payment methods
We accept Visa, Delta, Switch, Mastercard, Solo, Eurocard and JCB cards. We also
accept bank transfers. We do not accept the following cards: American Express.
Other information
An e-mail confirmation will be sent for all orders placed by shopping cart or
order form.
Customer service issues
If you experience any problems placing an order, or with an order you have
received, you can call us on +44 (0) 8452697283
OVERSEAS CUSTOMERS If your goods do not arrive within 28 days of dispatch first
contact us to confirm that your order has been shipped and that we have your
correct delivery details. We can not investigate lost or missing parcels until
28 days have lapsed.
Delivery times
Average delivery time for Europe (EU) = 6 to 8 days.
Average delivery time for Europe (non-EU) = 8 to 14 days.
Payment methods
We accept Visa, Delta, Switch, Mastercard, Solo, Eurocard and JCB cards. Please
note that we do not currently accept the following cards: American Express or
Diners Club.
Other information
An e-mail confirmation will be sent for all orders placed by shopping cart or
order form. We will also notify you once your package has been shipped.
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